Learning Forum

[Roberto]

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Hello Sometimes when in SpaceClaim I measure distances on geometries similar to this one, the software crashes randomly, sometimes it crashes, sometimes it doesn't, why? I can attach a file privately, I am attaching two videos Regards

[Devendra Badgujar]

Hi Roberto

Please can you send the file for which you get the said issue so that I can replicate it on my end to understand it better. 

Regards.

[Roberto]

Hello Devendra Badgujar

I sent you the file
Regards

[Devendra Badgujar]

Hi Roberto

Thanks, I received it. I will check and get back to you.

Regards. 

[Devendra Badgujar]

Hi Roberto

I checked the geometry file you sent and did not find the issue on my end. 

May be you can try updating your graphics drivers directly from the manufacturer website (i.e. NVIDIA).

You might also want to clear your user settings from File > SpaceClaim Options > Advanced > Reset All User Settings.

Make sure your computer is using the main graphics card for SpaceClaim. You can press F9 within SpaceClaim to check what graphics card is being used.  Sometimes, especially with laptops, Windows might assign a low performance graphics setting to SpaceClaim.

This problem can be corrected from the graphics card "control panel" (right click on your main desktop background), or by installing drivers to make the PC recognize your graphics hardware.

Then, go to the NVIDIA Control Panel (by right-clicking on your desktop > NVIDIA Control Panel), go to the Manage 3D Settings tab. 

There, under Program Settings, make sure you Add SpaceClaim (SpaceClaim 2021 R2) as a program that is using the best specs of the NVIDIA driver. 

I have found that performance suffers if you do not go into the driver control panel and make sure SpaceClaim is using the driver to its fullest capacity. 

 

If you continue to run into problems, please send me a recent SpaceClaim log file (from the error session).

The SpaceClaim log files can be found in C:UsersAppDataRoamingSpaceClaimLog Files.
(Sometimes the AppData folder is hidden. To find it, type %appdata% into the file path and press enter)

Regards.
 

[Roberto]

Hello Devendra Badgujar

The customer's computer is a desktop PC with only one graphics card, so it will only try to update the drivers , and reset the options

Regards

[Devendra Badgujar]

Hi Roberto

Please can you try updating the drivers and resetting all user settings option. Still if you continue to run into problems, send me a recent SpaceClaim log file (from the error session).

Regards.

[Roberto]

Ciao  Devendra Badgujar Still a similar problem occurs, I can send the file privately. These anomalies occur since version 2021R2, SpaceClaim often crashes on files with rays like these. I am attaching the log files. Hello Subashni Do you remember that on September 2nd I sent you an email with these problems, that when you make changes or measurements to geometries that have many radii such as this SpaceClaim it crashes Link video https://www.screencast.com/t/w2n9i300 Saluti

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[Devendra Badgujar]

Hi Roberto

I will check with the team and get back to you soon.

Regards. 

[Devendra Badgujar]

Hi Roberto

I have reported a bug for this issue. Bug number 542738.

Regards.