can’t open the deafult TD file anymore

- April 30, 2024 at 4:59 am
  
  Hegel Quiroz
  Subscriber
  
  My Thermal Desktop was working however after installing Ansys WorkBench it doent work any more. I deleted the file and apps from Ansys WorkBench, however Thermal Desktop won't work i get this message yet after checking my licensing status is still not working whats my next step?
- May 1, 2024 at 12:32 am
  
  Waled Raban
  Ansys Employee
  
  It appears that TD is version 24.1 (or 2024 R1) and your License Settings is version 2023 R2. I don't think you're looking at the right license settings. Try and locate the License Settings version 2024 R1. Double check to make sure you installed Workbench 2024 R1 and not Workbench 2023 R2. This could be another reason why you're seeing the License Settings at version 2023 R2.
- May 1, 2024 at 7:54 pm
  
  Hegel Quiroz
  Subscriber
  
  So, I located my License Settings version 2024 R1
  C:\Program Files\ANSYS Inc\v241\licensingclient\winx64
  
  and still get this error
- May 2, 2024 at 9:35 pm
  
  Ian Pond
  Ansys Employee
  
  Hi,
  With the Ansys 2024r1 license client, can you verify that you see Ansys Thermal Desktop licenses available in the "View Flexnet Licenses" list?
  There is a chance the issue is related to an Autocad Workbench Plugin, if you look in your start menu, you can use the following,
  to uninstall the Autocad Plugin.