Ansys Innovation Space

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Can not log in to Ansys learning hub

- August 14, 2024 at 3:34 pm
  
  Ahmed Wasif
  Subscriber
  
  I can not log in to ansys learning hub.
  Error message:
  500
  Whoops, something went wrong!
  We apologize for the inconvenience, it may be useful to try again in a few minutes. If the problem persists, contact the help desk.
  2024-08-14 15:32:46 | Error 500 | https://learninghub.ansys.com/
- August 14, 2024 at 3:37 pm
  
  Rob
  Forum Moderator
  
  Have you waited some minutes and tried again? The site is up (I checked), but there may be some back end work going on at present.
  - August 15, 2024 at 12:59 pm
    
    Ahmed Wasif
    Subscriber
    
    Yes, I have tried several times in the last five days and it is the same message.
- August 15, 2024 at 1:23 pm
  
  Rob
  Forum Moderator
  
  OK. The site is up, but as I log in via Ansys internal I don't actually see the page. There should be a Contact Us / Help option on the initial page.
- August 19, 2024 at 9:55 am
  
  gennadil
  Subscriber
  
  I have the same problem. Is there any information when this back end works will be finished?
- August 20, 2024 at 8:46 am
  
  Rob
  Forum Moderator
  
  I don't. Please use the Help on the log in page as I can't do anything from here.
- August 30, 2024 at 2:51 am
  
  Ahmed Wasif
  Subscriber
  
  I filled out the contact us form twice. Nobody reached out to me. Should I just call a ansys office near me?
- August 30, 2024 at 9:24 am
  
  Rob
  Forum Moderator
  
  Did you use your Uni email address on the form?
- September 2, 2024 at 3:05 am
  
  Ahmed Wasif
  Subscriber
  
  Yes, I did. The email is linked to my account
- September 2, 2024 at 6:20 am
  
  idanko
  Subscriber
  
  Hello, have the same problem here.
- September 9, 2024 at 9:15 am
  
  Rob
  Forum Moderator
  
  OK, please email training@ansys.com from the registered email address. Note, the system does tend to reject gmail/yahoo/hotmail etc accounts so please check that too.
- September 9, 2024 at 9:21 am
  
  gennadil
  Subscriber
  
  The system gave me the same message before I obtain ALH access license. Maybe you gys just do not have a license to get ALH.
- December 16, 2024 at 7:35 am
  
  siddhanth.mitmpl2022
  Bbp_participant
  
  I am also facing the same issue not able to access the website, please help need to access the badges.
- December 16, 2024 at 10:02 am
  
  Rob
  Forum Moderator
  
  The ALH needs a subscription, do you have one? If you mean AIS certificates when did you try?
  - December 16, 2024 at 10:35 am
    
    siddhanth.mitmpl2022
    Bbp_participant
    
    I tried accessing the website for my subscription, is there any other way for the subscription, beacause even the free courses on AIS need the subscription just for acessing the badges. I have been tring previus week and before that to access the certificate, evertime i click on the market cadfem it redirects agan to AIS website, please help

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