Learning Forum

[Yidong Xia]

While I have reported my issue to my regional Ansys Partner support team, we have not resolved the issue yet. So, I am trying to seek any help here when I wait for answers.

I installed only ANSYS License Manager and Rocky (2024R1) on Windows 10 (x64) from the ANSYS current release (accessed on May 28, 2024).

I loaded my purchased license file locally in Ansys License Manager, which then shows 1 Rocky PrePost license and 1 Rocky Solver license available. I can start Rocky GUI and Ansys License Manager shows 1 PrePost license in use.

But when I try to run a simulation by clicking 'Run, Rocky will show a error message window saying “Cannot find path to Solver license”. I tried several different ready-to-run simulation cases from Rocky Tutorials so I know it would not be an error from a specific simulation setup.

How can I determine if a firewall could be an issue in this case? What external website (URL) Rocky or ANSYS License Manager will try to connect to when Rocky starts to run a simulation? My institution has admin restriction to firewall configurations and thus I cannot turn off firewall settings.

 

[Rajeshwari Jadhav]

Hi Yidong,

In your start menu type %temp%> .ansys> over there will be a file named "*rocky", please share screenshot of that file.

Also set the environment variable ANSYSLMD_LICENSE_FILE = portno.@servername in your system environment settings and try to relaunch the application.

[Yidong Xia]

Raj, thank you for your reply. Please see my response below per your instructions.

Also set the environment variable ANSYSLMD_LICENSE_FILE = portno.@servername in your system environment settings and try to relaunch the application.

I assume "portno." is "port number". What does this port number can be?

In your start menu type %temp%> .ansys> over there will be a file named "*rocky", please share screenshot of that file.

The screenshot is below. I am also copying and pasting the content in the file "licdebug.INL466957.ROCKY.241" for your inspection. I do see error related messages. Hope that would give you clue how to fix the issue.

 

2024/05/28 15:54:21    INFO                Starting Licensing Client Proxy server.

2024/05/28 15:54:21    INFO                C:\Program Files\ANSYS Inc\v241\licensingclient\winx64\ansyscl.exe -acl 18268.28458 -nodaemon -log C:\Users\XIAY\AppData\Local\Temp\1\.ansys\ansyscl.INL466957.18268.28458.log

2024/05/28 15:54:21    INFO                Started ANSYSLI server.

2024/05/28 15:54:22    CLIENT_CONNECT                                                                             18268:ROCKY:XIAY@INL466957.inel.gov:winx64                 

2024/05/28 15:54:22    NEW_CONNECTION      Connected to Licensing Client Proxy server: 53968@127.0.0.1.

2024/05/28 15:54:22    CHECKOUT            rocky_preppost                  24.1 (2023.0823)             1/1/1/1   18268:ROCKY:XIAY@INL466957.inel.gov:winx64                 

2024/05/28 15:55:03    CHECKIN             rocky_preppost                  24.1 (2023.0823)             1/0/0/1   18268:ROCKY:XIAY@INL466957.inel.gov:winx64                 

2024/05/28 15:55:11    INFO                Starting Licensing Client Proxy server.

2024/05/28 15:55:11    INFO                C:\Program Files\ANSYS Inc\v241\licensingclient\winx64\ansyscl.exe -acl 6764.14395 -nodaemon -log C:\Users\XIAY\AppData\Local\Temp\1\.ansys\ansyscl.INL466957.6764.14395.log

2024/05/28 15:55:11    INFO                Started ANSYSLI server.

2024/05/28 15:55:12    CLIENT_CONNECT                                                                             6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

2024/05/28 15:55:12    NEW_CONNECTION      Connected to Licensing Client Proxy server: 54019@127.0.0.1.

2024/05/28 15:55:12    CHECKOUT            rocky_preppost                  24.1 (2023.0823)             1/1/1/1   6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

2024/05/28 15:58:50    ERROR               Unable to connect to ansyscl on port 54019 as ansyscl is not currently running.

2024/05/28 15:58:50    INFO                Starting Licensing Client Proxy server.

2024/05/28 15:58:50    INFO                C:\Program Files\ANSYS Inc\v241\licensingclient\winx64\ansyscl.exe -acl 6764.14395 -nodaemon -aclport 54019 -log C:\Users\XIAY\AppData\Local\Temp\1\.ansys\ansyscl.INL466957.6764.14395.log

2024/05/28 15:58:50    INFO                Started ANSYSLI server.

2024/05/28 15:59:05    CONNECT_ERROR       rocky_solver                                                           3764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

ANSYSLI exited or could not read server port ansyscl.INL466957.6764.14395.

Please refer C:\Users\XIAY\AppData\Local\Temp\1\\.ansys\ansyscl.INL466957.6764.14395.log for more information.

2024/05/28 15:59:05    CONNECT_ERROR       rocky_solver                                                           3764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

ANSYSLI exited or could not read server port ansyscl.INL466957.6764.14395.

Please refer C:\Users\XIAY\AppData\Local\Temp\1\\.ansys\ansyscl.INL466957.6764.14395.log for more information.

2024/05/28 17:14:13    HEARTBEAT                                                                                  6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

System error: 10054 "An existing connection was forcibly closed by the remote host.

 

".

2024/05/28 17:14:13    ERROR                                                                                      6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

License Handler Disconnected: System error: 10054 "An existing connection was forcibly closed by the remote host.

 

".

2024/05/28 17:14:14    SERVER_DISCONNECT                                                                          6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

License server 54019@INL466957.inel.gov has disconnected unexpectedly.

    ANSYSLI_SERVERS: 2325@INL466957 

    FLEXlm Servers: 1055@INL466957

2024/05/28 17:15:11    INFO                Starting Licensing Client Proxy server.

2024/05/28 17:15:11    INFO                C:\Program Files\ANSYS Inc\v241\licensingclient\winx64\ansyscl.exe -acl 6764.14395 -nodaemon -log C:\Users\XIAY\AppData\Local\Temp\1\.ansys\ansyscl.INL466957.6764.14395.log

2024/05/28 17:15:11    INFO                Started ANSYSLI server.

2024/05/28 17:15:12    CLIENT_CONNECT                                                                             6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

2024/05/28 17:15:12    NEW_CONNECTION      Connected to Licensing Client Proxy server: 62034@127.0.0.1.

2024/05/28 17:15:12    RECONNECT                                                                                  6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

2024/05/28 17:15:12    INFO                                                                                       6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

License server connection restored.

Connected to server 62034@INL466957.inel.gov.

    ANSYSLI_SERVERS: 2325@INL466957 

    FLEXlm Servers: 1055@INL466957

2024/05/28 17:15:12    RECHECKOUT          rocky_preppost                  24.1 (2023.0823)             1/1/1/1   6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

2024/05/29 15:41:06    HEARTBEAT                                                                                  6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

System error: 10054 "An existing connection was forcibly closed by the remote host.

 

".

2024/05/29 15:41:06    ERROR                                                                                      6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

License Handler Disconnected: System error: 10054 "An existing connection was forcibly closed by the remote host.

 

".

2024/05/29 15:41:07    SERVER_DISCONNECT                                                                          6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

License server 62034@INL466957.inel.gov has disconnected unexpectedly.

    ANSYSLI_SERVERS: 2325@INL466957 

    FLEXlm Servers: 1055@INL466957

2024/05/29 15:41:11    INFO                Starting Licensing Client Proxy server.

2024/05/29 15:41:11    INFO                C:\Program Files\ANSYS Inc\v241\licensingclient\winx64\ansyscl.exe -acl 6764.14395 -nodaemon -log C:\Users\XIAY\AppData\Local\Temp\1\.ansys\ansyscl.INL466957.6764.14395.log

2024/05/29 15:41:12    INFO                Started ANSYSLI server.

2024/05/29 15:41:13    CLIENT_CONNECT                                                                             6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

2024/05/29 15:41:13    NEW_CONNECTION      Connected to Licensing Client Proxy server: 62333@127.0.0.1.

2024/05/29 15:41:13    RECONNECT                                                                                  6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

2024/05/29 15:41:13    INFO                                                                                       6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

License server connection restored.

Connected to server 62333@INL466957.inel.gov.

    ANSYSLI_SERVERS: 2325@INL466957 

    FLEXlm Servers: 1055@INL466957

2024/05/29 15:41:13    RECHECKOUT          rocky_preppost                  24.1 (2023.0823)             1/1/1/1   6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

2024/05/29 15:41:33    CHECKIN             rocky_preppost                  24.1 (2023.0823)             1/0/0/1   6764:ROCKY:XIAY@INL466957.inel.gov:winx64                  

2024/05/29 15:51:17    INFO                Starting Licensing Client Proxy server.

2024/05/29 15:51:17    INFO                C:\Program Files\ANSYS Inc\v241\licensingclient\winx64\ansyscl.exe -acl 19928.41057 -nodaemon -log C:\Users\XIAY\AppData\Local\Temp\1\.ansys\ansyscl.INL466957.19928.41057.log

2024/05/29 15:51:17    INFO                Started ANSYSLI server.

2024/05/29 15:51:18    CLIENT_CONNECT                                                                             19928:ROCKY:XIAY@INL466957.inel.gov:winx64                 

2024/05/29 15:51:18    NEW_CONNECTION      Connected to Licensing Client Proxy server: 65240@127.0.0.1.

2024/05/29 15:51:18    CHECKOUT            rocky_preppost                  24.1 (2023.0823)             1/1/1/1   19928:ROCKY:XIAY@INL466957.inel.gov:winx64                 

2024/05/29 15:54:15    CHECKIN             rocky_preppost                  24.1 (2023.0823)             1/0/0/1   19928:ROCKY:XIAY@INL466957.inel.gov:winx64                 

 

[Yidong Xia]

 

Raj,

BTW, from early on, per my regional ANSYS support team’s suggestion, I tried adding a new environment variable like you suggested: ANSYSLMD_LICENSE_FILE = 1055@my_servername

But it did not help solve my problem. Thanks. 

 

[Rajeshwari Jadhav]

Hi Yidong,

Can you please download and install sp3, also may I know who is your Support Partner? Please ask them to raise a case if they can.

[Yidong Xia]

Raj,

Glad to hear from you again.

My regional supporter is PADT. Currently, Ansys contact person Vijay is in touch with me. I have installed 2024R1 SP3 but still having the issue. Vijay has all the dianostic files needed from me today to parse the issue. But please, if possible, touch base with Vijay Prithiv regarding my issue. An internal ticket has not been created yet regarding my issue, according to Vijay.

Thanks.