Ansys Mechanical is not loading

[info]

Hi everyone,

I am looking for some help from the community.

Brief description of the issue:

I bought a perpetual license for Mechanical Pro in 2024. Due to personal issues, I was not able to install it until spring 2026. At that time, I informed the person I was communicating with that I would not be able to install it in the near future.

When I finally tried installing it this spring (2026), I discovered that my account was blocked and I could not generate the license file. Thanks to comments here, I learned that I had an account manager. With help from a very helpful lady, I regained access to the licensing portal and unblocked my account. I was then able to generate the license file.

Previously, I could not see the following tabs:

• “Activate Entitlements”
• “Manage Activations”

Now, after installing version 2024 R2, this is what I get: Mechanical is not showing in the project tree.

Am I doing something wrong? Could someone point me in the right direction or suggest what I should check next?

All firewall settings are configured to allow the software and antivirus is set to off.

Thank you.