Learning Forum

[mousa]

I installed the R2 manager first. Then I uninstall R2 following the procedure listed here.

I reinstalled the latest release "Ansys License Manager Release 2019 R3". After instillation I get this error "The License manager is stopped" with red box and hand in it. The license is running on "Windows Server 2016 Datacenter" 64-bit.

The License manager is stopped

Licensing Interconnect: not running
Licensing Interconnect Monitor: not running
FlexNet Licensing: not running

 

[mousa]

the log

2019/09/11 1862 
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2019/09/11 1862  Wednesday, September 11, 2019 - 1862:
                    
                     The ANSYS License Manager Configuration utility was invoked with the following command:
                    
                     E:ANSYS IncShared FilesLicensingtoolsbinwinx64ansyslm_config.exe -install -lang en-us
                    

2019/09/11 1862  ======================
                    
                    
2019/09/11 1862  ****** DETERMINING WHAT IS CURRENTLY INSTALLED ON THE MACHINE ******
                    
2019/09/11 1862  The 'ANSYS, Inc. License Manager' service was not found on this machine.
2019/09/11 1862  The 'FLEXlm for Ansoft' service was not found on this machine.


2019/09/11 1862  ======================
                    
                    
2019/09/11 1862  ****** HANDLING PREREQUISITE STEPS REQUIRED TO BEGIN THE CONFIGURATION PROCESS ******


2019/09/11 1862  *** PROCESSING EXISTING ansyslmd.ini FILE BEFORE ANY CONFIGURATION CHANGES ARE MADE...
2019/09/11 1862  ...An ansyslmd.ini file does not exist in the following location. Therefore, no action is required:
                        E:ANSYS IncShared FilesLicensingansyslmd.ini


2019/09/11 1862  *** PROCESSING THE 'lmutil.exe' FILE IN THE "Licensingwinx64update" DIRECTORY, IF REQUIRED...
2019/09/11 1862  Determining if the lmutil file should be moved from the following update directory to the following platform directory:
                        Update: E:ANSYS IncShared FilesLicensingwinx64update
                        Platform: E:ANSYS IncShared FilesLicensingwinx64
                        -- lmutil.exe...Successfully moved the following file:
                           From: E:ANSYS IncShared FilesLicensingwinx64updatelmutil.exe
                           To:   E:ANSYS IncShared FilesLicensingwinx64lmutil.exe


2019/09/11 1864  ======================
                    
                    
2019/09/11 1864  ****** CONFIGURING THE APACHE TOMCAT SERVER FOR USE WITH THE ANSYS LICENSE MANAGEMENT CENTER ******
                            Note: The Tomcat server logs can be found at the following location:
                               E:ANSYS IncShared FilesLicensingtoolstomcatlogs


2019/09/11 1864  *** CHECKING TO SEE IF THE 'ANSYSLicensingTomcat' SERVICE IS INSTALLED...
2019/09/11 1864  ...The service was not found on this machine.


2019/09/11 1869  *** UPDATING THE 'ANSYS LICENSE MANAGEMENT CENTER' DOCUMENTATION DIRECTORY WITH THE MOST RECENT FILES...
2019/09/11 1869  ...Copied the following file:
                        From: E:ANSYS IncShared FilesLicensinglicadmindoculicensing.pdf
                        To:   E:ANSYS IncShared FilesLicensingtoolslmcenterpdflicensing.pdf
2019/09/11 1869  ...Copied the following file:
                        From: E:ANSYS IncShared FilesLicensinglicadmindocufnp_LicAdmin.pdf
                        To:   E:ANSYS IncShared FilesLicensingtoolslmcenterpdffnp_LicAdmin.pdf


2019/09/11 1869  *** MOVING THE "toolsupdatejava" DIRECTORY TO THE "toolsjava" DIRECTORY, IF REQUIRED...
2019/09/11 186:42  ...Unless otherwise indicated above, the directory was successfully moved.


2019/09/11 186:42  *** MOVING THE "toolsupdatetomcat" DIRECTORY TO THE "toolstomcat" DIRECTORY, IF REQUIRED...
2019/09/11 186:42  ...Unless otherwise indicated above, the directory was successfully moved.


2019/09/11 186:42  *** REMOVING ANY OBSOLETE 'ANSYS LICENSE MANAGEMENT CENTER' FILES THAT ARE FOUND...


2019/09/11 186:42  *** ATTEMPTING TO HANDLE THE TOMCAT UPGRADE FILES, IF REQUIRED...


2019/09/11 186:42  *** ATTEMPTING TO COPY THE DEFAULT TOMCAT server.xml FILE INTO PLACE, IF REQUIRED...
2019/09/11 186:42  ...The following file does not exist:
                        E:ANSYS IncShared FilesLicensingtoolstomcatconfserver.xml
                     ...Copying the following default version of the file into place:
                        E:ANSYS IncShared FilesLicensingtoolstomcatconfserver_default.xml
2019/09/11 186:42     The default version of the file was successfully copied into place.


2019/09/11 186:42  *** CALCULATING THE PORT THAT THE TOMCAT SERVER WILL USE...
2019/09/11 186:42  ...The Tomcat server is configured to use port 1084.


2019/09/11 186:42  *** CREATING THE 'ANSYSLicensingTomcat' SERVICE...
2019/09/11 186:42  ...Using JRE from the following location:
                        E:ANSYS IncShared FilesLicensingtoolsjavawinx64
2019/09/11 186:42  CWindows/system32/cmd.exe /c "E:ANSYS IncShared FilesLicensingtoolstomcatbinservice.bat" install
2019/09/11 186:43  ...The 'ANSYSLicensingTomcat' service was successfully installed.


2019/09/11 186:43  *** CONFIRMING THAT PORT 1084 IS FREE...
2019/09/11 186:43  ...The port is free.


2019/09/11 186:43  *** ATTEMPTING TO START THE 'ANSYSLicensingTomcat' SERVICE...
2019/09/11 186:43  An attempt will be made to start the existing 'ANSYSLicensingTomcat' service, if it is stopped...
2019/09/11 186:48  ...The 'ANSYSLicensingTomcat' service was successfully started.


2019/09/11 186:53  ======================
                    
                    
2019/09/11 186:53  ****** CONFIGURING THE MACHINE TO HAVE THE ANSYS, INC. COMMON VENDOR DAEMON (CVD) CONFIGURATION ******


2019/09/11 186:53  *** COPYING FLEXNET DLL, IF REQUIRED...
2019/09/11 186:53  ...A FlexNet DLL was found at the following location:
                        C:WindowsSystem32haspsrm_win64.dll
2019/09/11 186:53  ...The installation's version of the FlexNet DLL file is not newer than the existing version found on the system.
                        Installation file path: E:ANSYS IncShared Filesbinwinx64driversflexnethaspsrm_win64.dll
                        System file path: C:WindowsSystem32haspsrm_win64.dll
                        Therefore, the DLL will not be replaced.


2019/09/11 186:53  *** PROCESSING FILES IN THE "Licensingwinx64update" DIRECTORY...
2019/09/11 186:53  Determining which files should be moved from the following update directory to the following platform directory:
                        Update: E:ANSYS IncShared FilesLicensingwinx64update
                        Platform: E:ANSYS IncShared FilesLicensingwinx64
                        -- lmgrd.exe...Successfully moved the following file:
                           From: E:ANSYS IncShared FilesLicensingwinx64updatelmgrd.exe
                           To:   E:ANSYS IncShared FilesLicensingwinx64lmgrd.exe
                        -- ansyslmd.exe...Successfully moved the following file:
                           From: E:ANSYS IncShared FilesLicensingwinx64updateansyslmd.exe
                           To:   E:ANSYS IncShared FilesLicensingwinx64ansyslmd.exe
                        -- hasp_rt.exe...Successfully moved the following file:
                           From: E:ANSYS IncShared FilesLicensingwinx64updatehasp_rt.exe
                           To:   E:ANSYS IncShared FilesLicensingwinx64hasp_rt.exe
                        -- ansysli_server.exe...Successfully moved the following file:
                           From: E:ANSYS IncShared FilesLicensingwinx64updateansysli_server.exe
                           To:   E:ANSYS IncShared FilesLicensingwinx64ansysli_server.exe
                        -- ansysli_monitor.exe...Successfully moved the following file:
                           From: E:ANSYS IncShared FilesLicensingwinx64updateansysli_monitor.exe
                           To:   E:ANSYS IncShared FilesLicensingwinx64ansysli_monitor.exe
                        -- ansysli_client.exe...Successfully moved the following file:
                           From: E:ANSYS IncShared FilesLicensingwinx64updateansysli_client.exe
                           To:   E:ANSYS IncShared FilesLicensingwinx64ansysli_client.exe
                        -- ansyscl.exe...Successfully moved the following file:
                           From: E:ANSYS IncShared FilesLicensingwinx64updateansyscl.exe
                           To:   E:ANSYS IncShared FilesLicensingwinx64ansyscl.exe
                        -- ansysli_util.exe...Successfully moved the following file:
                           From: E:ANSYS IncShared FilesLicensingwinx64updateansysli_util.exe
                           To:   E:ANSYS IncShared FilesLicensingwinx64ansysli_util.exe
                        -- ansysls_client.exe...Successfully moved the following file:
                           From: E:ANSYS IncShared FilesLicensingwinx64updateansysls_client.exe
                           To:   E:ANSYS IncShared FilesLicensingwinx64ansysls_client.exe
                        -- FlxComm64.dll...Successfully moved the following file:
                           From: E:ANSYS IncShared FilesLicensingwinx64updateFlxComm64.dll
                           To:   E:ANSYS IncShared FilesLicensingwinx64FlxComm64.dll
                        -- FlxCore64.dll...Successfully moved the following file:
                           From: E:ANSYS IncShared FilesLicensingwinx64updateFlxCore64.dll
                           To:   E:ANSYS IncShared FilesLicensingwinx64FlxCore64.dll


2019/09/11 187:15  *** MOVING BACKUP ansysli_server.log<#> FILES FROM THE Licensing DIRECTORY TO THE logs_backup SUBDIRECTORY, IF REQUIRED...
                        NOTE: As of Release 18.0, the default directories for ANSYS Licensing Interconnect (ALI) log files are as follows:
                          - Active ALI log:  Licensing
                          - Backup ALI logs: Licensinglogs_backup  (previously: Licensing)
                        To avoid confusion, any existing backup ALI log files found in the Licensing directory will now be moved to their
                        new location. This processing will occur even if the license server is configured to write the ALI log file to a
                        different location. However, only files found in the Licensing directory will be processed.
2019/09/11 187:15  ...No files were found that needed to be moved.


2019/09/11 187:15  *** RENAMING THE BACKUP FLEXNET license.log.old FILE AND MOVING IT FROM THE Licensing DIRECTORY TO THE logs_backup SUBDIRECTORY, IF REQUIRED...
                        NOTE: As of Release 18.0, the default directories for FlexNet log files are as follows:
                          - Active FlexNet log:  Licensing
                          - Backup FlexNet logs: Licensinglogs_backup  (previously: Licensing)
                            (Multiple backup copies will now be kept, and the file name for each copy will include a timestamp.)
                        To avoid confusion, if a license.log.old file is found in the Licensing directory, this step will move it to its new location.
                        This processing will occur even if either of the following is true. In both cases, only the Licensing directory's contents will be processed:
                          - The license server is configured to write the FlexNet log file to a different location.
                          - The license server is configured to not start FlexNet.
2019/09/11 187:15  ...The license.log.old file was not found, so no action is required.


2019/09/11 187:15  *** PROCESSING THE 'ANSYS, Inc. License Manager' SERVICE...
2019/09/11 187:15  Installing the 'ANSYS, Inc. License Manager' service...
2019/09/11 187:15  ...Successfully installed the 'ANSYS, Inc. License Manager' service.


2019/09/11 187:15  *** UPDATING SITE PREFERENCES (PRODUCT ORDER), IF REQUIRED...
2019/09/11 187:16  Attempt to automatically update this license server's site preferences/product order file was invoked with the following command:
                     "E:ANSYS IncShared FilesLicensingwinx64ansysli_util.exe" -updatesiteprefs
                    
2019/09/11 187:16    

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Start of update site preferences (product order) processing output

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                        Reading site preferences from E:ANSYS IncShared FilesLicensingprodordansysli.prodord.xml...
                        Reading site preferences version 19.5.004.
                        There are no active site preferences to update.
2019/09/11 187:16    

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End of update site preferences (product order) processing output

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2019/09/11 187:16  *** HOW TO START THE 'ANSYS, Inc. License Manager' SERVICE...
                     IMPORTANT: The ANSYS License Management Center's 'Add a License File' link should be used to install license files and to start the ANSYS, Inc. License Manager.
                     This can be accessed through the 'ANSYS, Inc. License Manager --> ANSYS License Management Center' item in the Windows Start menu/Apps page.


2019/09/11 187:16  *** CONFIGURING THE 'ANSYS, Inc. License Manager' START MENU FOLDER...
2019/09/11 187:16  The folder already exists. It will now be configured...
2019/09/11 187:16  Attempting to remove existing items from the folder...
2019/09/11 187:16  ...Successfully removed the existing 'ANSYS License Management Center' item.
2019/09/11 187:16  ...Successfully removed the existing 'Server ANSLIC_ADMIN Utility' item.
2019/09/11 187:16  ...Successfully removed the existing 'ANSYS, Inc. Licensing Guide' item.
2019/09/11 187:16  ...Successfully removed the existing 'FlexNet License Administration Guide' item.
2019/09/11 187:16  Attempting to populate the folder...
2019/09/11 187:16  ...Successfully created the 'ANSYS License Management Center' item.
2019/09/11 187:16  ...Successfully created the 'Server ANSLIC_ADMIN Utility' item.
2019/09/11 187:16  ...Successfully created the 'ANSYS, Inc. Licensing Guide' item.
2019/09/11 187:16  ...Successfully created the 'FlexNet License Administration Guide' item.


2019/09/11 187:16  *** SETTING ANSYSLIC_DIR SYSTEM ENVIRONMENT VARIABLE...
2019/09/11 187:16  ...The ANSYSLIC_DIR system environment variable was successfully set to "E:ANSYS IncShared FilesLicensing".


2019/09/11 187:16  *** DETERMINING IF THE FLEXNET DONGLE DRIVER MANUAL STEPS ARE RELEVANT...
2019/09/11 187:16  No license files were found. Therefore, the FlexNet dongle driver manual steps are not required.


2019/09/11 187:16  *** Exiting the configuration with exit code 0 ***
                    

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[mousa]

the latest log

>>>

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>
Start Installation: Wed Sep 11 186:02 2019
Revision: 2019 R3

Platform specifics:
    Windows
Username of Installer: ILTECHmousa_ad
User Has Administrator Privileges
C:Usersmousa_adAppDataLocalTempans_install_tmp4424instcore.exe -usetempdir C:Usersmousa_adAppDataLocalTempans_install_tmp4424 -launchdir "C:DownloadAnsysANSYS License Manager 2019 R3" -admin -manifestFileDir "C:DownloadAnsysANSYS License Manager 2019 R3manifestlicense"
Initial mount directory:
    C:DownloadAnsysANSYS License Manager 2019 R3
Installation Directory:
    E:ANSYS Inc

Windows x64
     ANSYS, Inc. License Manager




Date verification complete...No conflicts found.

Reading the installation media contents - please wait.

  Extraction: C:DownloadAnsysANSYS License Manager 2019 R3instcoretclCOMMON.TGZ ...
  Extraction: C:DownloadAnsysANSYS License Manager 2019 R3instcoretclWINX64.TGZ ...
  Extraction: C:DownloadAnsysANSYS License Manager 2019 R3licservWINX64.7z ...
  Extraction: C:DownloadAnsysANSYS License Manager 2019 R3lmcenterWINX64.7z ...
  Extraction: C:DownloadAnsysANSYS License Manager 2019 R3licenseWINX64.7z ...
  Extraction: C:DownloadAnsysANSYS License Manager 2019 R3hlphlplicHLPLIC.7z ...

Performing licensing configuration via the following command...
   "E:ANSYS IncShared FilesLicensingtoolsbinwinx64ansyslm_config.exe" -install -lang en-us

Licensing configuration has completed.



Installation Complete: Thu Sep 12 11:16:40 2019
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[tsiriaks]

Your installation looks good. The issue is something else.

In the ANSYS License Management Center, there is a 'Log Files' section. Look at the View Licensing Interconnect Log and View FlexNet Debug Log, there might be some clue in there.

Thanks,

Win