Learning Forum

[Jeremy McLeod]

Hello,

I am currently experiencing a critical issue when trying to run the Ansys 2023R2 ICEM-CFD program. We keep seeing an error stating, "OPENSSL_Uplink(00007FFD5A6A1820,08): no OPENSSL_Applink" the error is attached. Further, we have tried a complete uninstall and re-install and we have also tried on brand new machines. We consistently get this error for this version.

Interestingly, we have the Ansys 2020R2 ICEM-CFD version installed and we can launch this version with absolutely no issues. We have not tried versions from other years, only 2020 and 2023.

[George Karnos]

Hello Jeremy,
What Operating system are you trying to run on?
Have you checked that all the prerequisites are installed?

[Jeremy McLeod]

We have tried both windows 10 and windows 11. Yes, all pre-requisites are installed and seem to be functioning correctly.

[George Karnos]

Hello Jeremy,

Apologies for the delay.
Cant you check for the following files:

"C:\Windows\System32\libcrypto-1_1-x64.dll"

"C:\Windows\System32\libssl-1_1-x64.dll"

If they exist, please try renaming them to:

"C:\Windows\System32\libcrypto-1_1-x64.dll.safe"

"C:\Windows\System32\libssl-1_1-x64.dll.safe"

Now try to run.

[neilb.mcfadyen]

Hello

we are getting the same problem, however the files are not there to rename

"C:\Windows\System32\libcrypto-1_1-x64.dll"

"C:\Windows\System32\libssl-1_1-x64.dll"

[neilb.mcfadyen]

actually the error we get is

med.exe - system error

the code execution cannot proceed because libssl-1_1-x64.dll was not found.  Reinstalling the program may fix this problem

we have installed Ansys 2023R2 and sp2

[Jeremy McLeod]

Hello,

Thank you for that update! I gave it a try as both of those files did exist on the system. However, now the system goes into a "Not Responding" state and I get the following error. I checked our license server and I believe it is good to go and our license is supposed to cover PostPrep. Also, even though our server adresses are redacted in the image, I have double checked them to ensure accuracy and they are correct (plus our other Ansys products work).

 

[George Karnos]

The Flexlm server not responding message is usally due to the ansyslmd daemon on the license server(s)
being blocked by the firewall on the license servers.
C:\Program Files\ANSYS Inc\Shared Files\licensing\winx64\ansyslmd.exe

/ansys_inc/shared_files/licensing/linx64/ansyslmd

[Jeremy McLeod]

I agree! However, it was only ICEM that gave me that error. All of the other Ansys programs worked and found the license manager (including the licensing application which could test the server). This error only occured after changing those two files. Once I changed them back, we went back to the original SSL error.

[George Karnos]

Under %TEMP%\.ansys\  on the machine where you are trying to start ICEMCFD, you should see a file named:
licdebug.HOSTNAME.CONNECT.232.out
(Where hostname is the machine name)

Check this file with notepad.

What are the errors in this file?

Also, there should exist another file:
ansyscl.hostname.#####.#####.log
Check this for errors,also.

[Jeremy McLeod]

Hello,

So, we figured out that there was an error on our license, but we got that straigtened out. I was able to go back to step 1 which was changing the file names and that resulted in ICEM working this time. We have many different users that use ICEM-CFD that would like to use this new version. Are we going to have to change the file names everywhere we install this product?

Best,

-Jeremy

[George Karnos]

That is great!

Unfortunately, yes, those files will need to be renamed on any machine
running ICEM-CFD.