ansys fatal error

- November 7, 2019 at 12:31 pm
  
  m.caragiuli
  Subscriber
  
  Hi!
  
  I've experienced this error when trying to open the workbench file
  
  this is the initial translation: "invalid hexadecimal value 0x00is an invalid character".
  
  the strange thing is that I'm able to open another workbench file, but not that one I want. Hope it is not corrupted! I think this because while I had it open I get a license error and then my pc crashed becasue it encountered a problem and after gathering information about the error it restarted and then I've noticed to be unable to open that workbench file.
  
  Please help me.
- November 12, 2019 at 2:00 am
  
  Sandeep Medikonda
  Ansys Employee
  
  Try the steps suggested here to recover if you think it is corrupted.
- November 12, 2019 at 10:23 am
  
  m.caragiuli
  Subscriber
  
  thank you for the procedure. However, I think I've lost all the files since while trying to open the folder above the wbpj file I have only a user_files folder which is empty and a .project_cache file of 10 kb. Thus, I'm not able to execute the suggested steps.
- November 12, 2019 at 2:16 pm
  
  Missy Ji
  Ansys Employee
  
  Then unfortunately you will have to start over, it would be a good habit to save project frequently to prevent losses from unforeseen events.