An unexpected error has occurred: The following required addins could not be loaded: Ans.SceneGraphC

- January 25, 2021 at 6:24 pm
  
  JML
  Subscriber
  
  Hi,I´ve installed ANSYSACADEMICSTUDENT_2021R1_WINX64 to follow the EDX course A Hands-on Introduction to Engineering Simulations, but i got the following error when I launch Workbench 2021 R1. Could you please help me to sort it out?nMy machine is a HP Pavilion g6 Notebook, A4-3300M APU with Radeon(tm) wth HD Graphics 1.90 GHz, 6 GB RAM with Windows 7.nnAn unexpected error has occurred:The following required addins could not be loaded:Ans.SceneGraphChart.SceneGraphAddin. The software will exit.n--- System.AggregateException:The following required addins could not be loaded:Ans.SceneGraphChart.SceneGraphAddin. The software will exit.nn--- System.Exception:SceneGraph.Engine - failed to boot up.n at Ans.SceneGraphChart.Engine..ctor(IConfiguration p_config, IErrorHandler p_errorHandler)n at Ans.SceneGraphChart.SceneGraphAddin.Load(AddinLoadContext context)n at Ansys.Core.Addins.AddinManager.setupAddin(String path, String name, AddinBase addin)n at Ansys.Core.Addins.AddinManager.LoadAddin(String name, String path)n
- January 26, 2021 at 2:32 pm
  
  ANSYS_MMadore
  Forum Moderator
  
  ArrayThere are several threads regarding this error on the Learning Forum. Please search for Ans.SceneGraphChart.SceneGraphAddin and review the suggestions in those threads.n