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3D Design

3D Design

Topics related to Ansys Discovery and Ansys SpaceClaim.

Acces to Customer Support Space

    • benjamin
      Subscriber

      Dear Ansys,

      How do you access the Customer Support Space?

      In this case through our account from AESC (paul@aesc.nl) we also do not have access and get the following message (see screenshot)

      How do we get access to this and do all customers have access to this as well?

    • Rob
      Forum Moderator

      If you're supported by a Channel Partner they should be able to answer any questions and resolve this. They're also responsible for answering your technical questions: I (and colleagues) would assist them should they need additional assistance. 

    • benjamin
      Subscriber

      How and when is a customer supported by a Channel Partner? We as resellers aren't able to ask by the Customer Support Space?

      I don't quite understand your answer, what exactly does Channel Partner entail and with what kind of maintenance contract / license is it included?

    • Rob
      Forum Moderator

      To clarify you're an Ansys reseller? 

    • benjamin
      Subscriber

      Yes Indeed, AESC in the Netherlands. 

    • Rob
      Forum Moderator

      OK, sorry, the post looked like you were a client of AESC. I'll ask this side. 

    • benjamin
      Subscriber

      No worries, I'm a technical consultant of AESC. If you need more info let me know.

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