Acces to Customer Support Space

[benjamin]

Dear Ansys,

How do you access the Customer Support Space?

In this case through our account from AESC (paul@aesc.nl) we also do not have access and get the following message (see screenshot)

How do we get access to this and do all customers have access to this as well?

[Rob]

If you're supported by a Channel Partner they should be able to answer any questions and resolve this. They're also responsible for answering your technical questions: I (and colleagues) would assist them should they need additional assistance. 

[benjamin]

How and when is a customer supported by a Channel Partner? We as resellers aren't able to ask by the Customer Support Space?

I don't quite understand your answer, what exactly does Channel Partner entail and with what kind of maintenance contract / license is it included?

[Rob]

To clarify you're an Ansys reseller? 

[benjamin]

Yes Indeed, AESC in the Netherlands. 

[Rob]

OK, sorry, the post looked like you were a client of AESC. I'll ask this side. 

[benjamin]

No worries, I'm a technical consultant of AESC. If you need more info let me know.

[Rob]

OK, I've prodded a variety of people and you should hear late next week: it's an Admin process that needs resolving.