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May 2, 2025 at 12:08 pm
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May 2, 2025 at 12:28 pm
Rob
Forum ModeratorIf you're supported by a Channel Partner they should be able to answer any questions and resolve this. They're also responsible for answering your technical questions: I (and colleagues) would assist them should they need additional assistance.Â
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May 2, 2025 at 12:33 pm
benjamin
SubscriberHow and when is a customer supported by a Channel Partner? We as resellers aren't able to ask by the Customer Support Space?
I don't quite understand your answer, what exactly does Channel Partner entail and with what kind of maintenance contract / license is it included?
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May 2, 2025 at 12:35 pm
Rob
Forum ModeratorTo clarify you're an Ansys reseller?Â
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May 2, 2025 at 12:37 pm
benjamin
SubscriberYes Indeed, AESC in the Netherlands.Â
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May 2, 2025 at 12:44 pm
Rob
Forum ModeratorOK, sorry, the post looked like you were a client of AESC. I'll ask this side.Â
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May 2, 2025 at 12:46 pm
benjamin
SubscriberNo worries, I'm a technical consultant of AESC. If you need more info let me know.
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May 9, 2025 at 8:46 am
Rob
Forum ModeratorOK, I've prodded a variety of people and you should hear late next week: it's an Admin process that needs resolving.Â
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