We have an exciting announcement about badges coming in May 2025. Until then, we will temporarily stop issuing new badges for course completions and certifications. However, all completions will be recorded and fulfilled after May 2025.
George Karnos
Ansys Employee

Hello,

I recommend to try the following:
Uninstall.
Rename the c:\Program files\Ansys Inc directory to Ansys.Old
Rename the %APPDATA%\Ansys\v242 directory to v242.old
Reinstall by right-clicking on setup.exe and choosing more->"run as administrator"