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Ansys Learning Forum › Forums › Installation and Licensing › Ansys Products › I need Tool for converting SESAME database › Reply To: I need Tool for converting SESAME database

October 15, 2024 at 2:38 pm
jhlee117
Subscriber

Hello Ashish,

Thank you for your response. Unfortunately, I am unable to submit a case in ACSS as I receive the following message when attempting to do so:

“You only have products supported by the following Channel Partner(s). Please reach out directly to the appropriate Channel Partner for support: TAE SUNG Software & Engineering Inc. - https://www.tsne.co.kr - systems@tsne.co.kr - +22-1170060.”

I have already contacted the Channel Partner in Korea but have not received a resolution to my issue. They have informed me that they are awaiting a response from ANSYS headquarters in the USA, which has delayed the process further. (I'm waiting more than a year)

Could you kindly advise me on how to proceed or connect me with someone who can assist in resolving this issue?

Thank you again for your help!