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Ansys Learning Forum › Forums › Installation and Licensing › Ansys Free Student Software › Root element missing error. Please help. › Reply To: Root element missing error. Please help.

October 14, 2024 at 1:05 pm
Rajeshwari Jadhav
Ansys Employee

Hi,

Kindly perform below steps:
1.  Close all ANSYS jobs on user machine. In Windows Search type %appdata% and hit enter, Rename Ansys folder to Ansys_old
2.  In Windows Search type %temp% and hit enterClear content of this folder
3. If issue persist kindly repeat step 1 & 2 and then uninstall Ansys with admin access and reinstall Ansys by right clicking setup.exe file and click on 'run as administrator'.