We have an exciting announcement about badges coming in May 2025. Until then, we will temporarily stop issuing new badges for course completions and certifications. However, all completions will be recorded and fulfilled after May 2025.
George Karnos
Ansys Employee

I would first try the following:
Close all ANSYs Programs
Rename  the following directory:

%APPDATA%\Ansys\v242
to:
%APPDATA%\Ansys\v242.old

Note:   %APPDATA%\ usually translates to: C:\Users\\AppData\Roaming

Now try to run.