We’re putting the final touches on our new badges platform. Badge issuance remains temporarily paused, but all completions are being recorded and will be fulfilled once the platform is live. Thank you for your patience.
Rahul Mule
Ansys Employee

okay. Then try refining mesh in Mechanical Particpant and see if it helps.
Also, check .out file for more information about the error.

You can find Mechanical output file in folder: DP0 > SYS > MECH > solution.out