Hi Jose,
Run the ProductConfig.exe as admin from C:\Program Files\ANSYS Inc\v241/ (On linux :Â ~InstallDir/AnsysInc/v241) and check for prerequisites.
This could be an issue with Windows user account contains some special characters or non-English language alphabets. For a quick test, try creating a new/simple Windows user account that contains only English letters and/or numbers, such as abc, a123, etc. , and see if that fixes the issue.
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