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Ansys Learning Forum › Forums › Installation and Licensing › Ansys Free Student Software › Unexpected error: Ans.SceneGraphChart.SceneGraphAddin › Reply To: Unexpected error: Ans.SceneGraphChart.SceneGraphAddin

July 31, 2024 at 6:51 am
Rajeshwari Jadhav
Forum Moderator

Hi Jose,

Run the ProductConfig.exe as admin from C:\Program Files\ANSYS Inc\v241/ (On linux :  ~InstallDir/AnsysInc/v241) and check for prerequisites.

This could be an issue with Windows user account contains some special characters or non-English language alphabets. For a quick test, try creating a new/simple Windows user account that contains only English letters and/or numbers, such as abc, a123, etc. , and see if that fixes the issue.

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