George Karnos
Ansys Employee

 

Try the following:

Rename the directory:  %APPDATA%\Ansys\v241 to %APPDATA%\Ansys\v241.old
Depending on which version you are seeing the issue, change the v241 directory to the version directory you are using:
EX:
version 2023 R2 would be v232  
Rename to v232.old