We’re putting the final touches on our new badges platform. Badge issuance remains temporarily paused, but all completions are being recorded and will be fulfilled once the platform is live. Thank you for your patience.
Sampat Kumar
Ansys Employee

Hi
Can you verify if this is model-specific or does this issue appear with every model? 

If this is file-specific, please ensure that the Ansys product or Workbench project files are located on an external device or a network drive. Ensure that the ANSYS product and Workbench project files are accessible on the local machine. 

If this is not a file specific then another potential issue could be an incomplete installation. Please check it. 
Some antivirus programs can prevent certain library files from installing. In such cases, it may be necessary to uninstall, turn off the antivirus, repeat the installation, and then turn on the antivirus. 

Best Regards,
Sampat