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Ansys Learning Forum › Forums › Installation and Licensing › Ansys Products › ANSYS Mechanical won’t open and stays on Blank Gray Screen (Path environment va) › Reply To: ANSYS Mechanical won’t open and stays on Blank Gray Screen (Path environment va)

June 5, 2024 at 4:11 pm
Gary_S
Ansys Employee

 

In Windows, run System Information  (msinfo32.exe)
In System Information > Software Environment > Windows Error Reporting
In the list, Search for “AnsysWBU.exe"
Look for a few of the recent timestamps when you had the crash. 
Copy/paste a few of most recent the messages in your reply. 

Example: 

   7/27/2023 6:28 PM    Application Error    Faulting application name: AnsysWBU.exe, version: 23.2022.327.1, time stamp: 0x637eb439 Faulting module name: ntdll.dll, version: 10.0.19041.3155, time stamp: 0x5212ece5 Exception code: 0xc000041d Fault offset: 0x0000000000021afc Faulting process id: 0x3218 Faulting application start time: 0x01d9c0b8116ac387 Faulting application path: C:\Program Files\ANSYS Inc\v231\aisol\bin\winx64\AnsysWBU.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 74806859-e089-4d79-bc65-753781417c3c Faulting package full name: Faulting package-relative application ID:

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