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Hi
It sounds like something is not connected – run a modal analysis with the structure and the fixed support (no loads are needed of course).
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If all is ok we should see non zero frequencies only (0 Hz means rigid body mode which is that something is not connected).
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Search also the forum and internet for more info on pivot ratios and errors.
https://www.google.com/search?q=solver+pivot+error+and+convergence+errors+and+ansys&sca_esv=469084b56d0a10d6&sca_upv=1&rlz=1C1GCEA_enDE1032DE1032&sxsrf=ACQVn0-w_Nl86Z1XWkx5qERg4RHJrze-HQ%3A1712310854191&ei=RsoPZsaiC9fZhbIP1cypIA&ved=0ahUKEwjG3dWB56qFAxXXbEEAHVVmCgQQ4dUDCBA&uact=5&oq=solver+pivot+error+and+convergence+errors+and+ansys&gs_lp=Egxnd3Mtd2l6LXNlcnAiM3NvbHZlciBwaXZvdCBlcnJvciBhbmQgY29udmVyZ2VuY2UgZXJyb3JzIGFuZCBhbnN5czIIEAAYgAQYogQyCBAAGIAEGKIEMggQABiABBiiBEj8PFCcB1i2OXAAeAGQAQCYAXagAfEMqgEEMTYuNLgBA8gBAPgBAZgCEaACowrCAgQQABhHwgIHECMYsAIYJ5gDAIgGAZAGCJIHBDE0LjOgB-g4&sclient=gws-wiz-serp
All the best
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Erik
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