Ansys Learning Forum › Forums › Installation and Licensing › Ansys Products › Ansys 2024 R1 installation error › Reply To: Ansys 2024 R1 installation error
		
		
				
		
		
		
		
		
		
		
			March 8, 2024 at 7:35 am		
	
			Ansys Employee		
		
	
Hello T,
Reinstall the application as administrator & delete configuration files:
- Uninstall Ansys package as administrator.
- Rename ‘ %temp%\.ansys’ to ‘‘ %temp%\.ansys.old’
- Rename ‘AppData\Roaming\Ansys’ to ‘AppData\Roaming\Ansys.old’
- Rename ‘Documents\Ansoft’ to ‘Documents\Ansoft.old’ ( if any)
- Reinstall as required Ansys package as an administrator
 
I'd suggest downloading the package again before installation. 
I hope this helps, 
Mrunali. 
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