It's a Windows machine and the newest available version of Ansys (23R2).
As I describe, I already checked all settings and they are correct.
And I cannot open a support case, I would have done that long ago if I could:
Ansys Assistant will be unavailable on the Learning Forum starting January 30. An upgraded version is coming soon. We apologize for any inconvenience and appreciate your patience. Stay tuned for updates.
You are navigating away from the AIS Discovery experience