Lito
Ansys Employee

@rameshk, 

If the issue only happens when you connect remotely to the machine, check the setttings/configuration of the remote client application. 

Try to check for any error message from the Ansys client logs on the machine having the issue. These log are in the folder:

Windows:

%Temp%\.ansys\

Linux:

~/.ansys 

or

$HOME/.ansys