We’re putting the final touches on our new badges platform. Badge issuance remains temporarily paused, but all completions are being recorded and will be fulfilled once the platform is live. Thank you for your patience.
Lito Yap
Ansys Employee

From the information you provided, the issue seems to be on the HPC cluster. Which might not be able to communicate with the license server on the TCP ports used by the Ansys LM. Please consult with HPC admins to allow access from HPC/cluster nodes to the license server on the ports used by the ALM on your server.Â