Reply To: 19.1 – Error message when opening Workbench

[david.ryvol]

Hi, I have the same problem... package is ANSYSACADEMICSTUDENT_192_WINX64

I tried everything: reinstall, redownload, your solution, nothing helps

Could you share with me where exactely did you install the software? Was it directly into your folder like C:unzipped folder or 

C:unzipped folderANSYS IncANSYS Student ?

Thanks, David

 

Hi Win,

Okay I have solved the problem.

 

The required files were on the computer but ANSYS workbench couldn't find the path to the Addins, hence my problem.

 

I tried manually but that didn't work either, so, after uninstalling all of the components  :

 

1) I unzipped the downloaded file gain

 

2) Loaded the complete unzipped file folder intro a directory that I created

 

3) When the installation prompted the directory, I changed the path to the chosen directory

 

In hindsight it seems obvious as most installation problems are.

 

I am now looking forward to using the ANSYS software !

 

Thanks for offering a student version of your software.

Erik

 

P.S. : For those interested I am using a 5 year old Windows7 based workstation (i7-2920XM, 16 GB, NVIDIA Quadro 2000M) which is more than adequate for the student version.