Learning Forum

[zubeyr.oztomsuk]

Motorcad Licencing issue

Today all of a sudden I started experiencing licensing issue with the following error prompt;
Unable to obtain licence: Motorcad

Unable to check out feature: motorcad
ANSYS LICENSE MANAGER ERROR
License server machine is down or not responding.
See the system administrator about starting the license server system, or
make sure you're referring to the right host (see LM_LICENSE_FILE).
Feature: motorcad
Hostname: xxxxxxxxxxxxx
License path: xxxxxxxxxxxxxxxxxx;
FlexNet Licensing error:-96,7. System Error: 11001 "WinSock: Host not found (HOST_NOT_FOUND)"


Is this a general problem at the moment? If not how can I fix this asap? Please note that I covered my hostname and liecnece path with x for privacy reasons.

Many thanks,

Zubeyr

[Mrunali Barde]

Hello Zubeyr, 

• Open the HOSTS file on the client machine and add the license server name and IP of the license server in that hosts file.
• Path: “C:\Windows\System32\drivers\etc “ as per the following format in your client machine :

Example: 

IP address             Hostname of server     FQDN    

ip_address         <servername>                                        //IP address of server and name. You can also add FQDN.

 

• Add the below-mentioned line at the end of hosts file.

 

     

 

• Once the entry is added save the file.
• Launch the Ansys application.

 

I hope this helps, please provide a screenshot if you get any error messages.

 

Wishes, 

Mrunali. 

[zubeyr.oztomsuk]

Hi,

Unfortunatly I couldnt get it to work! Can you guys connect to my computer remotely and help me with that please? 

[zubeyr.oztomsuk]

I tried uninstalling and re-installing motorcad and I get a similar issue, shown in the image below