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Stuck On Uploading Host Information Screen When Trying to add HOST ID

- December 5, 2024 at 8:54 pm
  
  gp20
  Subscriber
  
  Trying to activate entitlements and basically the title happens. At the start of the year I had no issues and was able to add new host IDs. However, I am suddenly getting stuck on an ever loading "Uploading Host Information..." Screen after I upload host info
  It also seems like nothing happens when I upload from file on the Add new Host screen. I upload the file and nothing happens. When I hit save I get the screen above and it never loads. Any ideas?
- December 6, 2024 at 2:32 pm
  
  George Karnos
  Ansys Employee
  
  What happens if you try to manually enter the host information, instead of uploading?
- December 6, 2024 at 2:58 pm
  
  gp20
  Subscriber
  
  I'll get an error like this:
  
  Even if everything looks valid according to the criteria I'll get an error. I am taking this info from the ansysids generated by my team so its possible I am not using the correct criteria. Could you guide me on the proper method of manually entering host info and I can try it? Thanks!
- December 9, 2024 at 5:17 pm
  
  George Karnos
  Ansys Employee
  
  Are you choosing Disk Signature as hostid?
- December 9, 2024 at 5:41 pm
  
  gp20
  Subscriber
  
  For manually input I chose FlexID because that was what seemed to appear in the ansysID files.
- January 7, 2025 at 12:36 am
  
  gp20
  Subscriber
  
  Any ideas? This hasn't been resolved

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