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qINTERCONNECT needs a separate license. So the first thing is to check if you have the license. You can also run an online example to make sure it works fine.
then, follow the Python example to import it: https://optics.ansys.com/hc/en-us/articles/360050995394-Getting-Started-with-lumopt-Python-API
If you have the license and the example file works, please paste your script here so I may have the time to diagnose the issue for you.
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