Cannot open 2024 R2 Mechanical APDL student version

- October 2, 2024 at 10:32 pm
  tcsoftware
  Subscriber
  I recently had issues with the student version of Ansys on multiple laptops and I encountered the same error on 1 or 2 computers with the standard Ansys install. When I open the software I get the error for a port argument (refer to picture). I also noticed its not just this software, its the entire student package. After reading online and I found the following:
  
  1) go into c:\windows\system32\.ansys and change the name of the duplicate file (it also mentioned to look for a duplicate libiomp5...dll file in multiple locations but could not find that either)
  - went to location but there was no duplicate
  2) go to logs location indicated in the error and read the details of error
  - went to said location and there were no error logs
  3) uninstalled and reinstalled
  - same issues
  4) check computer specs to see if there are issues
  - everything is in range
  5) did computer updates
  
  anyone have advice since I noticed this seems to be a recuring issues with 2019-current software?
- October 3, 2024 at 3:06 pm
  
  George Karnos
  Ansys Employee
  
  Hi,
  Recommend to check firewall.
  Verify that Firewall or virus software is not blocking software.