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May I know if this is a student version or academic version?
If academic version can you check if machine is pointed to server, launch Ansys licensing settings>license sever> click on test to check if it shows green check mark> save it. Click on feature in use tab and check if all increments are visible.
Type %appdata% in start menu> Rename Ansys folder to Ansys.old
type %temp% in start menu> rename .ansys folder to .ansys.old.
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