ICEM CFD 2019 R2 Help Fails

- October 2, 2019 at 5:54 pm
  
  lcoolidg
  Subscriber
  
  ICEM CFD 2019 R2 Help Fails and generates the following error:
  
  Couldn't change working directory to "~": No such files of directory
- October 2, 2019 at 9:24 pm
  
  tsiriaks
  Ansys Employee
  
  Could you post the screenshot of this ?
  
  It sounds like you point to the local install of help documentations. Did you install help locally (this is separate install than the main software) ?
  
  Otherwise, you can access the online help (need portal login) https://ansyshelp.ansys.com
- October 2, 2019 at 11:23 pm
  
  lcoolidg
  Subscriber
- October 2, 2019 at 11:27 pm
  
  lcoolidg
  Subscriber
  
  Here's a screen shot of the error. I expected clicking on help within ICEM to take me to the on line documentation like workbench does in this installation. I did not do a separate install of ICEM locally. Thanks
- October 7, 2019 at 10:42 pm
  
  tsiriaks
  Ansys Employee
  
  If you open CMD Prompt, then issue the following command
  
  "%icemcfd_root194%..commonfileshelpHelpViewerANSYSHelpConfigurationTool.exe"
  
  is it set to online help or local help ?
- October 8, 2019 at 5:36 pm
  
  lcoolidg
  Subscriber
  
  It is set to online help. This was the default, I did not change it.
  
  I wanted to emphasize that within ICEM CFD if you select help is locks up the session and your have to close the program. So what ever is coded behind the help button needs to be fixed. Help from workbench functions normally going to web help.
  
  Thanks for your help.
  
  Larry
- October 11, 2019 at 4:09 pm
  
  tsiriaks
  Ansys Employee
  
  I can't reproduce the issue.
  
  What if you do File -> Change Working Directory -> Then, specify C:Temp and try launching Help again ?
- October 18, 2019 at 6:21 pm
  
  lcoolidg
  Subscriber
  
  I Changed Working Directory to C:Temp and got same failure/lockup. see attached screen shot
- October 18, 2019 at 9:25 pm
  
  tsiriaks
  Ansys Employee
  
  Hmm, not sure why it's trying to change working directory to ~
  
  Can you post the output of the 'set' command (no quote ' ') from the CMD Prompt ?
- October 18, 2019 at 10:14 pm
  
  lcoolidg
  Subscriber
  
  Hmm, not sure why it's trying to change working directory to ~
  
  Can you post the output of the 'set' command (no quote ' ') from the CMD Prompt ?
- October 18, 2019 at 10:22 pm
  
  lcoolidg
  Subscriber
  
  see attached file set.txt
- October 19, 2019 at 12:42 am
  
  tsiriaks
  Ansys Employee
  
  ANSYS employee is not allowed to download or open this attachment
  
  Could you post an in-line screenshot of it ?
- October 19, 2019 at 1:00 am
  
  lcoolidg
  Subscriber
  
  here is jpg of set
  
  thanks
  
  Larry
- October 21, 2019 at 5:08 pm
  
  tsiriaks
  Ansys Employee
  
  The issue is with your HOMEDRIVE and HOMEPATH , which are combined to point to U:
  
  Can you change this to be a local directory ?
  
  If you want to test first if it really helps, you can open CMD Prompt, then issue the following commands
  
  set HOMEDRIVE=C:
  
  set HOMEPATH=temp
  
  "%awp_root194%icemcfdwin64_amdbinicemcfd.bat"
  
  then, launch Help from here.
- October 21, 2019 at 5:53 pm
  
  lcoolidg
  Subscriber
  
  tsiriaks:
  
  set HOMEDRIVE=C:
  
  set HOMEPATH=temp
  
  that solved the problem so I edited the "%awp_root194%icemcfdwin64_amdbinicemcfd.bat" and added the above two lines to the bat file.
  
  good job you can close this post as solved
  
  thanks
  
  Larry
- October 21, 2019 at 6:08 pm
  
  tsiriaks
  Ansys Employee
  
  Hi Larry,
  
  That's good to hear.
  
  Thanks for the confirmation.
  
  Win