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Are you getting error or warning messages in the messag or d3hsp files?
I recommend building a simple cube model to perform a small restart. Get the process working on a simple model and then move on to a more complex model.
Note that Ansys employees are not allowed to download or upload files on the Ansys Forum.. If you are a commercial customer, please create a support case and we will have a look:
customer.ansys.com
You can still post your model here on the Ansys Forum and other users might be able to help you.
Reno.
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