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Under the Connections folder, insert a Contact Tool. Right click on that and Generate Initial Contact Status. In the worksheet, look for the frictionless support. If the status is Far Open, that is the problem. Edit the Frictionless contact and on the Pinball Radius row, type in a number. You can see a sphere on the graphics display. The sphere should be large enough to touch the plate. Type a larger number to make sure the sphere encloses some area of the plate. Generate Initial Contact Status again and see if the tool reports Near Open or Closed, either one is acceptable for the status.
Have you assigned an Initial Velocity to the object? What is that value?
What are the Step controls under Analysis Settings? What is the Initial Time Step?
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