Learning Forum

[Naveen C Jojo]

I have been using Ansys student 2023R1 for 4 months. For some days have't opened and one day i opened design modeler, an "ash" coloured Ansys Workbench window openes up with an error message saying

AnsysWBU.exe encountered a problem. A diagnostic file has been written.

What should I do?

I have tried reinstalling several times, tried changing temp file to temp.old

Please Help.

[Rajeshwari Jadhav]

Hi Naveen,

Please update the graphics card.

[nicolas poran]

Encountering an error message like "AnsysWBU.exe encountered a problem" when opening De is frustrating but presents an opportunity to troubleshoot. Verifying software compatibility, updating drivers, and checking for software conflicts can often resolve such issues. Patience and systematic problem-solving ensure smoother operation and optimized performance.

[Naveen C Jojo]

Thank you madam.

For now it is working after I updated Graphics driver and installing latest Ansys version.