Learning Forum

[Thomas BOËDEC]

Is there any request regarding version of the license manager to avoid any error such as "Users of rocky_solver:  (Error: 1 licenses, unsupported by licensed server)"

[randyk]

Hi Thomas,

What is the version of lmgrd and ansyslmd on your license server?
"lmgrd -v"  and "ansyslmd -v" 
ex:
(Linux)   /path/shared_files/licensing/linx64/lmutil -v
(Windows) "C:\Program Files\ANSYS Inc\Shared Files\licensing\winx64\lmutil" -v

This error "(Error: 1 licenses, unsupported by licensed server)" is usually resulting from expired license features in the installed license file.
I would first suggest you remove the installed licenses and only install the latest license file provided by ANSYS.

Please run the following - share output:
(Linux)   /path/shared_files/licensing/linx64/lmutil lmstat -i -c 1055@licenseservername  | grep rocky_solver
(Windows) "C:\Program Files\ANSYS Inc\Shared Files\licensing\winx64\lmutil" lmstat -i -c 1055@licenseservername  | findstr "rocky_solver"

[Thomas BOËDEC]

lmutil v11.13.1.2 build 173085 x64_lsb

rocky_solver                    9999.9999    1           30-sep-2023  ansyslmd

I understand now : we used to have rocky feature but we did not have it anymore (and it is still in our license key provided by ansys even if it's over - September 30, 2023)

Thank you very much for your help

[Thomas BOËDEC]

lmutil v11.13.1.2 build 173085 x64_lsb

rocky_solver                    9999.9999    1           30-sep-2023  ansyslmd

I understand now : we used to have rocky feature but we did not have it anymore (and it is still in our license key provided by ansys even if it's over - September 30, 2023)

[randyk]

Hi Thomas,

Glad we were able to identify the issue. If you require the Rocky features, please reach to your ANSYS sales team.

Regarding the 11.13.1.2 version "lmgrd" - that is old and would indicate your license manager is from the ANSYS 17.2-18.2 timeframe.  
You will want to consider updating your license manager to atleast 23R2 as the next version of the products will require atleast version 11.19.0.2 lmgrd/ansyslmd.  

thanks
Randy