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I have been using OpticStudio 2023 R1.03 recently, however it has suddently stopped working. It appears to be silently crashing when trying to run: no error messages come up, it does not appear in task manager, and I cannot access the Licensing Client Settings, either. Clicking on the icon on the desktop, start menu, or running the .exe file result in the blue loading icon to appear for a moment, only to disappear without anything happening afterwards. Everything looks good on the License Management Center, I see no error messages or anything unusual there. The only thing that I have noticed that has changed were Windows updates, e.g. KB5028951 and KB5029244. Things that I have tried but did not work include: restarting the computer, reinstalling OpticStudio, running the prerequisites.exe file, rereading the license manager settings, running OpticStudio as an admin, and running OpticStudio in compatibility mode with Windows 8/7/Vista.
August 28, 2023 at 3:25 pm
Niki Papachristou
Forum Moderator
Thank you for reaching out to us. I have two suggestions for your issue regarding Zemax Optic Studio Crashing:
We have an Knowledge base article:Troubleshooting your OpticStudio installation, where in the section "nothing happens when launching OpticStudio", you might find the way to overcome this problem.
You can also try and update to our latest version OpticStudio 2023 R2.01: OpticStudio Downloads
Regards,
Niki
August 28, 2023 at 4:41 pm
Fernando Cruz Aguirre
Subscriber
Hi Niki,
We found the troubleshooting guide, and did not have success with repairing or reinstalling OpticStudio, the C++ redistributables, or the prerequisites.exe file. What ended up working was a full uninstall of OpticStudio, making sure to delete any remaining OpticStudio files left after the uninstall and then reinstalling OpticStudio.
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The Ansys Learning Forum is a public forum. You are prohibited from providing (i) information that is confidential to You, your employer, or any third party, (ii) Personal Data or individually identifiable health information, (iii) any information that is U.S. Government Classified, Controlled Unclassified Information, International Traffic in Arms Regulators (ITAR) or Export Administration Regulators (EAR) controlled or otherwise have been determined by the United States Government or by a foreign government to require protection against unauthorized disclosure for reasons of national security, or (iv) topics or information restricted by the People's Republic of China data protection and privacy laws.
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