Learning Forum

[Micheal Mac Donnacha]

Hi,

Can anyone help me here. I have download the ansys student version.

When I click on the workbench icon on the start menu, the workbench starts to load. But then studdely does not open. 

See attched files.

Any suggestion on what I can do here?

[Rishabh Kumar]

uninstall it.

restart your system.

then again try installing from ansys website(preferably use winrar to unzip the package)

[Rajeshwari Jadhav]

Hi Micheal,

Can you please uninstall the application and delete the installation path and type %APPDATA% in address bar delete the Ansys folder and then redownload and reinstall v231. 

Please see to it that you download application through Ansys Website and also while installing run setup.exe as admin.

[Micheal Mac Donnacha]

Hi,

I have tried uninstalling and reinstalling the application, and the same thing happens.

Any suggestions and what I should do now?

[Rajeshwari Jadhav]

Hi Micheal,

Can you please check if any antivirus/ security software is blocking the Ansys application?

Start the application and then go to the application logs.

Go to START > Event Viewer > Expand the Windows Logs and choose Application. 

If you see an error over there click on it, and you will come to know why the application is crashing before launching.

Ask your IT to whitelist the C:\Program Files\ANSYS Inc folder in antivirus/security software.

[Micheal Mac Donnacha]

Hi,

Yes, I am getting an error message. See attached image.

Can you please explain what this error message means?

And can you explain to me, what I need to tell my IT guys?

 

 

[Rishabh Kumar]

Once do check your system specification with basic requirement of ansys

[Micheal Mac Donnacha]

I have a top-range laptop. My laptop is well able to handle Ansys.

[Rajeshwari Jadhav]

Hi Micheal,

Please ask your IT admin to whitelist the C:\Program Files\Ansys Inc path, SentinelOne is blocking it(Faulting module path).

[Micheal Mac Donnacha]

Hi,

I have full administrative access control over my laptop, why do I need to contact the IT admin?

 

[Rajeshwari Jadhav]

Hi Micheal,

Then please go ahead and whitelist the Ansys Inc Folder " C:\Program Files\Ansys Inc " in the SentinelOne application.