ANSYS Licensing Error

- June 27, 2018 at 7:47 am
  
  javier.grande
  Subscriber
  
  Hi, After installing the ANSYS Discovery I cannot launch it. The error message that I'm receiving is shown in the attached picture: Thanks in advance,
- June 27, 2018 at 7:54 am
  
  javier.grande
  Subscriber
  
  i think I do not have any connection problems according to the picture below
  - June 27, 2018 at 8:14 am
    
    Naresh Patre
    Ansys Employee
    
    Javier Can you check point 5A and 5B of the troubleshooting document and make sure that firewall/proxy server is not blocking connection for activating Discovery products. You may have to work with your IT team to make these firewall and proxy server changes. Once done, try launching the software again. If it still fails, please send all the outputs as mentioned in point 6 of this troubleshooting document.
- July 18, 2018 at 12:07 pm
  
  javier.grande
  Subscriber
  
  Hi Naresh, Please, I followed points 5A and 5B and now the problem that I'm retrieving is the following one
  - July 18, 2018 at 1:50 pm
    
    Naresh Patre
    Ansys Employee
    
    Javier
    
    What does "%LOCALAPPDATA%" point to on your system? Type "%LOCALAPPDATA%" in Windows Explorer and send the path that you get.
    
    Also, Do you have write permission to it?
  - July 19, 2018 at 8:38 am
    
    javier.grande
    Subscriber
    
    Naresh Patre C:Users184846AppDataLocal
    
    Yes I have write permission
  - July 19, 2018 at 9:17 am
    
    Naresh Patre
    Ansys Employee
    
    Javier Can you send all the outputs as mentioned in point 6 of the same troubleshooting document?
  - July 19, 2018 at 9:54 am
    
    javier.grande
    Subscriber
    
    Naresh Patre Just sent them to the discovery support team.