Spaceclaim 2020 R2 not launch

- August 27, 2020 at 12:48 pm
  
  Yohann Biran
  Subscriber
  
  A customer have downloaded the latest version of Ansys Spaceclaim 2020 R2, but does not work. It asks for username and password and then nothing happens.
  
  We try to sart in administrator mode, we also try to activate the license with cmd but it's not solve the problem.
  
  He has no error message.
  
  Could you please suggest a solution?
- August 27, 2020 at 2:31 pm
  
  Roberto
  Subscriber
  
  NOVACAD Hello
  
  I also had this problem in some places on Windows 7.
  Is the workstation where this error occurs Windows 7 installed?
  
  Best Regards
- August 28, 2020 at 7:18 am
  
  Charudatta Bandgar
  Forum Moderator
  
  Hello NOVACAD and Robert ,
  
  This problem has been noticed by other customers before as well, and apologies for the inconvenience. We have highlighted it to the concerned people.
  
  We try to sart in administrator mode, we also try to activate the license with cmd but it's not solve the problem.
  
  Although the workaround suggested by them was to activate the license with command prompt, and that has worked for other customers. Can you please share a snapshot of the command prompt along with the temp folder as a zip file?
  
  Robert said:
  
  Is the workstation where this error occurs Windows 7 installed?
  
  Although I am not sure whether this is the cause of it, if it is a frequently noticed observation, I will highlight this too to the concerned people.
  
  Regards.
  - August 28, 2020 at 7:23 am
    
    Roberto
    Subscriber
    
    Charudatta Bandgar Hello
    
    The problem happened to two different customers who had Windows 7, then I solved it by installing the previous version 2020R1.
    Trying to activate it with the command prompt it told me that the license was successfully activated but the software never started.
    From the management of the activities did not load anything
    
    Best Regards
  - August 28, 2020 at 8:24 am
    
    Charudatta Bandgar
    Forum Moderator
    
    Okay, Robert
    
    I will highlight both of these points to concerned people.
    
    Regards.
- August 28, 2020 at 9:53 am
  
  Yohann Biran
  Subscriber
  
  Hi charudatta,
  
  Where I can find the temp folder ?
- August 28, 2020 at 3:58 pm
  
  Roberto
  Subscriber
  
  Hello
  
  Usually the folder is in this file path C:UsersNameAppDataLocalTemp
  
  and is called .ansys
- August 31, 2020 at 1:38 pm
  
  Yohann Biran
  Subscriber
  
  Hi,
  
  You can find attached the temp file and the snapshot of the command prompt.
  
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
  - September 14, 2020 at 7:47 am
    
    Charudatta Bandgar
    Forum Moderator
    
    Hello NOVACAD ,
    
    Sorry for the delayed response. Can you please send the customer's registered email ID to ansys-discovery-support@ansys.com?
- September 11, 2020 at 5:04 pm
  
  info
  Subscriber
  
  Hi Charudatta,
  
  The problem still exists. The license is activated but SpaceClaim does not start with the user account.
  
  It starts with an administrator account.
  
  User has permissions to write to :
  
  %LOCALAPPDATA%
  %Temp%
  
  Here is the log file and the .ansys file attached.
  
  Thanks for your help.
  
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
  - September 14, 2020 at 7:48 am
    
    Charudatta Bandgar
    Forum Moderator
    
    Hello GUICAD ,
    
    Can you please send the customer's registered email ID to ansys-discovery-support@ansys.com?
    
    The license is activated but SpaceClaim does not start with the user account.
    It starts with an administrator account.
    
    Does the customer have administrator rights?
    
    Regards.
- September 14, 2020 at 9:10 am
  
  info
  Subscriber
  
  Hello Charudatta,
  
  Email is ludovic.jollec@piercan.fr
  
  Customer has no administrator rights.
  - September 16, 2020 at 11:35 am
    
    Charudatta Bandgar
    Forum Moderator
    
    Hello GUICAD ,
    
    I am not able to find the root cause of this issue. There is one more thing we can try doing.
    
    Can you ask the administrator for this account to run the Discovery mode licensing manager as administrator.
    
    And then change the scope to all users.
    
    Once that is done, ask the customer (who does not have admin rights), to try and use the software with their login.
    
    Regards.
  - September 22, 2020 at 10:08 am
    
    Charudatta Bandgar
    Forum Moderator
    
    Hello GUICAD ,
    
    Did this work for you?
    
    Regards
- September 22, 2020 at 10:13 am
  
  info
  Subscriber
  
  Hello Charudatta,
  
  Unfortunately no...
- September 25, 2020 at 12:31 pm
  
  tecnico
  Subscriber
  
  SAME PROBLEM WITH 2019 R3
  
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
- October 1, 2020 at 10:43 am
  
  Roberto
  Subscriber
  
  Charudatta Bandgar
  
  Hello
  
  I point out that to several customers the software does not start by clicking on the icon after being installed and you have to activate it first with the command prompt and then start it from the icon.
  Sometimes it doesn't even start that way.
  Do you have any news regarding the problem?
  
  Best Regards
- October 16, 2020 at 6:49 am
  
  Roberto
  Subscriber
  
  Hello Charudatta Bandgar
  
  I am installing other SpaceClaim to customers and always have to activate them with the command prompt at first start.
  I hope it doesn't stay that way in the next version.
  
  Best Regards