Discovery AIM 2019 R1 failed with CLR20r3 error message.

- February 7, 2020 at 9:23 am
  
  kin
  Subscriber
  
  Hi,
  
  In the beginning, AIM could start successfully and I got into the Structure template but it failed when importing geometry in it.
  
  The error message you can see as shown in picture 1 and picture 2.
  
  I've reinstalled it but it didn't work.
  
  How to fix this problem?
  
  Thanks & Regards.
- February 7, 2020 at 10:09 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Kin
  
  One user faced a similar error with SpaceClaim and reconfiguring Firewall helped to overcome the issue. Please check out below discussion thread. Can you try it out and let me know if it doesn't help? You may have to take help from your IT team in this case.
  
  /forum/forums/topic/spaceclaim-has-stopped-working-3/
  - February 10, 2020 at 7:01 am
    
    kin
    Subscriber
    
    Hi Naresh Patre ,
    
    We've reconfigured the firewall and antivirus software as shown in the attachment picture 3 but it still doesn't work.
    
    The problem is in the same condition as described above.
    
    We're looking forward to having a solution to this problem.
    
    Thanks & Regards.
- February 10, 2020 at 7:28 am
  
  Naresh Patre
  Ansys Employee
  
  Kin
  
  Thanks for your reply. I will check with the installation team and let you know. Meanwhile, can you check if the user has admin rights?
  - February 10, 2020 at 8:29 am
    
    kin
    Subscriber
    
    Hi Naresh Patre ,
    
    It's certainly sure that the user reconfigured the firewall and antivirus with administration right.
    
    Thanks for your assistance.
    
    Thanks & Regards.
- February 10, 2020 at 8:46 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Kin
  
  Can you go to C:UsersAppDataLocal and rename following folders:
  
  1. rename folder named "SpaceClaim" to "SpaceClaim_old"
  
  2. Go Ansys folder and rename folder "v193" to "v193_old".
  
  Now, restart AIM and check if you are still encountering the same issue.
  - February 11, 2020 at 2:49 am
    
    kin
    Subscriber
    
    Hi Naresh Patre ,
    
    We renamed the two folders but it still doesn't work.
    
    Thank & Regards.
- February 17, 2020 at 10:15 am
  Naresh Patre
  Ansys Employee
  Hello Kin
  
  Can you check following points:
  1. The OS is supported by the ANSYS version used by the customer
  2. The user would be running Discovery Aim on Remote Desktop.
  3. The Graphics driver would be old.
  - February 18, 2020 at 8:19 am
    
    kin
    Subscriber
    
    Hi Naresh Patre
    
    The OS is Windows7 and the version of AIM is 2019 R1 which is compatible with Windows7.
    
    We updated the driver but it still didn't work.
    
    Thanks & Regards.
- February 19, 2020 at 5:28 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Kin
  
  Can you check if Discovery AIm is running on Remote Desktop?
  - February 19, 2020 at 7:34 am
    
    kin
    Subscriber
    
    Hi Naresh Patre
    
    No, it didn't run on Remote Desktop.
    
    Thanks & Regards.
- February 20, 2020 at 5:21 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Kin
  
  Renaming the folders mentioned earlier has helped to overcome this issue. I am not sure why it is not helping in this case. What version of .NET Framework is installed?
  - February 20, 2020 at 7:01 am
    
    kin
    Subscriber
    
    Hi Naresh Patre
    
    The version of NET Framework is 3.5 .
    
    Thanks & Regards.
- February 21, 2020 at 5:35 am
  
  Naresh Patre
  Ansys Employee
  
  Hi Kin
  
  I have contacted you separately through email seeking additional details.
  - February 21, 2020 at 6:08 am
    
    kin
    Subscriber
    
    Hi Naresh Patre
    
    I've replied to you with some information.
    
    Thanks & Regards.
- February 28, 2020 at 5:19 am
  
  Naresh Patre
  Ansys Employee
  
  Deactivating detect contact automatically option helped to overcome this issue.