Learning Forum

[Andrea Ventura]

Hello, I experienced errors during license activation. I have 2 different cases where the user launch Ansys SpaceClaim, try to login with email and password and it gives error   In both cases (2 different customers) in some PC it run without problems and in others it gives this error (the firewall it's the same for all PC) I tried to use your guide but without any resolution (I sent you an email)

[subashni.satish]

Hello DrkAngl

Thank you for posting this issue on the Forum.

I have received your email as well. I'm looking into the files shared on the email.

I will get back to you soon.

[subashni.satish]

Hello DrkAngl

Could you please try a complete uninstall and reinstall?
In some previous cases similar to this a reinstall has resolved the issue.

[Andrea Ventura]

Thanks Subashni,
this afternoon I'm trying to reinstall it.
I'll inform you.

[Andrea Ventura]

I tried to uninstall and reinstall Ansys SpaceClaim in second customer's PC but it still not working.
I add this information: a previous SpaceClaim (not Ansys SpaceClaim, but perpetual old serial number license) is installed, but I never had problems for this.

I sent you additional email for second customer log files.

[subashni.satish]

Hello DrkAngl

Thanks for sending the files again.

Can you please check if the customer is using the latest version of the License manager? (2021 R1)

In the meantime, let me check with my Licensing team as well.

[Andrea Ventura]

Hello Subashni,
yes I can check it. How to find the License manager version number?

[subashni.satish]

DrkAngl
When you launch the Ansys License manager from the start menu, you should be able to see the version once it's launched.

To install the latest License manager, please launch the Discovery 2021 R1 Setup.exe.

Once this is launched, you will see an option for installing License manager. 
 

[Andrea Ventura]

Normally I never install ANSYS License Manager (I use in most of cases ASC license). For this customer I tried to solve installing it (but this solution didn't work).
As I said I installed his license in 2 different PCs. In the first one the license registration isn't working. In the other one yes. In the one with the problem I installed ANSYS license manager (but only after I saw the message error), in the other I didn't install License Manager (and it works).

However I'm checking the ANSYS License Manager (but the installer version is the R1 on your website so should be the latest).

[Andrea Ventura]

I confirm the License Manager is the latest (I used 2021 R1 Installer)

[Andrea Ventura]

I found this file and the value is 0 (maybe it's helpful)

However I followed this guide and I solved, now Ansys SpaceClaim ask me to login in less time and let me open SpaceClaim normally after the password validation: https://discoveryforum.ansys.com/t/x1asz0/faq-resolving-error-ansysli-exited-or-could-not-read-server-port-ansysli_fne_port I used the already installed ansysls_client.exe without downloading the attached one (was too old). I added a new environment variable ANSYSLS_CLIENT_USE_ALT_HOSITD_METHOD=1  and reboot Please check if this solution it's valid for future version and is reliable. Thanks

[subashni.satish]

Hello DrkAngl

I was not sure if that was reliable and hence I didnt suggest that to you.

I'm checking on this with my team now.

[subashni.satish]

Hello DrkAngl

I checked with the licensing team and they will require some additional diagnostic files. Please follow below steps and send it to us via email.

1. Launch the ‘ANSYS Client Licensing Settings’ as the user experiencing the problem.

2. Click ‘Gather Diagnostics’

3. Click ‘Generate’

4. In the screen it will indicate a zip file being created. Please email it to us

[Andrea Ventura]

Subashni I just sent you the test results (the second customer) via email

[Andrea Ventura]

Did you receive my email with test results? Any solution?

[subashni.satish]

Hello DrkAngl

I have received you email and I'm checking with the licensing team.

[Andrea Ventura]

I have another (the 3RD) customer with the same problem.

[Andrea Ventura]

I solved again using Windows Enviroment Variable. If you never experienced the same problem I guess the problem is localized in Italy for some reason. However I saw Windows Firewall asked me to deny or allow internet access to Ansys SpaceClaim only when Windows Enviroment Variable was set (before with the error it didn't ask),

[Andrea Ventura]

I had another customer (the 4th) with the same problem. I solved following the FAQ procedure.

[subashni.satish]

Hello DrkAngl

Apologise for the late response. My colleague Matt, had requested you some License Diagnostic files via email. Have you reponded to that?

Is this issue resolved? If not, please share the License Diagnostic files as mentioned below:

CLIENT:
 

For Versions 2021R1 and Newer:

 

1. Launch the ‘ANSYS Client Licensing Settings’ as the user experiencing the problem.

 

2. Click ‘Gather Diagnostics’

 

3. Click ‘Generate’

 

4. In the screen it will indicate a zip file being created. Please email it to me.

 

For Versions 2020R2 and Older:

1. Launch the Client ANSLIC_ADMIN Utility as the user experiencing the problem.

 

2. Click View Status/Diagnostic Options

3. Click Gather Diagnostic Information

4. Select Yes when prompted

5. If you would like to specify the directory of the diagnostic files, select Yes. If not, select No (there will be a pop-up window displaying the location of the diagnostic files once it’s finished gathering the files)

6. Please zip the entire diagnostic directory and email it to me

Please refer to this Animated Tutorial for assistance with how to obtain the diagnostics on the Client side and for license servers running Version 15 or earlier version of the ANSYS Inc. License Manager.

Gathering Client-Side Diagnostics for ANSYS

http://youtu.be/9CcJMhtim9Q

[Andrea Ventura]

Hello Subashni,
I sent that zip file 23/04/21 and you answered me your team received it via email.
Can you check?

Here your answer: