Problem to import a step file in Spaceclaim

- May 19, 2021 at 2:27 pm
  
  Yohann Biran
  Subscriber
  
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
  
  Hello,
  
  I have a client who has a problem importing a step file from one of his suppliers. SpaceClaim refuses to open it.
  I tried with another software able to open the steps and it worked (see attached image)
  You will find an example of the file in attachment.
  Do you know where the problem can come from?
  
  Best regards
  
  Yohann
- May 20, 2021 at 5:17 am
  
  Charudatta Bandgar
  Forum Moderator
  
  Hello NOVACAD
  
  Let me look into this, I will get back to you.
  
  Regards.
- May 20, 2021 at 1:37 pm
  
  Charudatta Bandgar
  Forum Moderator
  
  Hello NOVACAD
  
  Is it possible to get the file in a native file format or in some other format. 203/214/242 are the step file formats that are supported, can you check if the files are saved with this?
  
  Regards.
- May 24, 2021 at 2:46 pm
  
  Yohann Biran
  Subscriber
  
  Hello,
  
  The file has been downloaded directly on the website of a standard elements supplier, so I can't know the source of the STEP file and its extension type. In the step extension, is there any other extension than 203, 214 or 242?
  After that it's a step file that can be opened in other drawing softwares so it's strange that Spaceclaim can't open it. If I export the file from the other drawing software to re-export in step, it works.
  But for the time being, the client has no other software than Spaceclaim at hand...
  
  Regards
  - May 31, 2021 at 11:07 am
    
    Charudatta Bandgar
    Forum Moderator
    
    NOVACAD That could be one of the things, I will confirm if that can be checked.
    
    Regards.
- June 10, 2021 at 1:32 pm
  
  Roberto
  Subscriber
  
  Hello Charudatta Bandgar
  
  I have some STEP files that opening them with the 2021R1 version of SpaceClaim open without geometry, while with the previous versions they open correctly
  
  Why?
  
  Best Regards
  - June 11, 2021 at 5:00 am
    
    Charudatta Bandgar
    Forum Moderator
    
    Roberto Can you share the files over mail?
    
    Regards.
  - June 11, 2021 at 6:14 am
    
    Roberto
    Subscriber
    
    Charudatta Bandgar Hello
    
    I sent it to you
    
    Best Regards
- June 16, 2021 at 8:31 am
  
  Roberto
  Subscriber
  
  Hello Charudatta Bandgar
  
  Does the problem happen to you too?
  
  Best Regards
- June 25, 2021 at 8:31 am
  
  Roberto
  Subscriber
  
  Hello Charudatta Bandgar
  
  Do you have any news regarding the problem? The customer asks for news
  
  Best Regards
  - June 25, 2021 at 8:42 am
    
    Charudatta Bandgar
    Forum Moderator
    
    Roberto Hello
    
    I have not heard back yet, I will reinitiate the discussion once again and get you some answers as soon as possible. Apologies for the inconvinience.
    
    Regards.
- July 22, 2021 at 2:44 pm
  
  Roberto
  Subscriber
  
  Hello Charudatta Bandgar
  
  In the latest version of Spaceclaim the problem does not occur
  - July 22, 2021 at 3:06 pm
    
    Roberto
    Subscriber
    
    But it's random, sometimes it works, sometimes it doesn't