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  3. No acces to “Forgot password”

No acces to “Forgot password”

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    • August 31, 2021 at 1:41 pm
      GUICAD
      Subscriber

      Hi,

      Our customers no longer have access to "forgot password" when a new license is delivered.
      How can they choose their password ?

    • September 1, 2021 at 7:34 am
      Charudatta Bandgar
      Subscriber

      Hello GUICAD

      What error are they getting? Have you tried clearing the cache memory and trying again??

      I will try getting more information as to why this would happen.

      Regards.

    • September 1, 2021 at 7:57 am
      GUICAD
      Subscriber
      Hello Charudatta Bandgar Each time customer gets this. I can send you by private email the login to test on your side
    • September 3, 2021 at 12:12 pm
      Charudatta Bandgar
      Subscriber

      Hello GUICAD

      What happens after you click send verification code? Do they get a verification code on their mail?

      Regards.

    • September 3, 2021 at 12:34 pm
      GUICAD
      Subscriber

      Hello Charudatta Bandgar

      yes and he can access his ansys account.
      But at no time a password can be chosen.
      So it is impossible to activate spaceclaim without a command line

    • October 1, 2021 at 6:31 am
      Charudatta Bandgar
      Subscriber

      This has been identified to be an issue on which the concerned team is working on.

      Regards.

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