Learning Forum

[Roberto Granito]

Hello Naresh Patre

I have a customer who accesses the ansys account without entering the password but entering only the verification code is this normal?
The other problem is that I made the first installation of SpaceClaim on a computer and to activate the license it always asks for the same email and password, but not knowing the password I would like to reset it, and the problem is that there is no way to reset the password

Best Regards

[Charudatta Bandgar]

Let me check this Roberto

Some other people have also faced similar issue, I will get back to you on it.

Regards.

[Roberto Granito]

Hello Charudatta Bandgar

I have a customer who has the same problem, do you have any news about the problem? or will it always be like this?

 

Best Regards

[Charudatta Bandgar]

Hello Roberto

This issue was supposed to be sorted, but I am checking why this is reappearing,

Regards.

[Roberto Granito]

Hello Charudatta Bandgar

I hope it will be fixed soon, as I have several customers complaining

Best Regards

[Roberto Granito]

Hello Charudatta Bandgar Now in the accounts there is another error it is not possible to access the account, when I confirm I do not enter (attach file) Best Regards

? This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

[Charudatta Bandgar]

I heard back from the team, Roberto

Since there are two ways the login can be created, one where the ASC adds the end user directly and assigns subscription in myaccount portal, or the end user directly goes to and tries log in. When the user logs in directly themselves, it generates an automatic password, which is supposed to be reset for the first login. But I think it is not doing that right now, causing it to assume the password, and proceed with the verification code. This is an unusual behavior. The team is working on it, can you please verify if all the instances of such issues with your situation resemble with this, so that I can convey that to the team as a confirmation? Also can you please send the customer details, I will check with the team to see the logins made by them?

Regards.

[Roberto Granito]

Hello Charudatta Bandgar I confirm what you said, I am writing to you in private regarding the names of the customers

Best Regards

[Charudatta Bandgar]

Forwarded the account details to the concerned team. Roberto

Regards.

[Charudatta Bandgar]

Its an issue common to most users logging in directly, hence the team is working on a global resolution.

Regards.