Learning Forum

[Slawomir Lagowski]

My Customer has SpaceClaim R2 (PU + TECS). He can open SpaceClaim using shortcut on the descktop without any problems. He can design and save his job. But when he try to open file with doubleclick on it (*.scdoc) he gets every time: Failover feature 'Ansys SpaceClaim Direct Modeler' is not available. No valid FLEXLM servers specified. What can be wrong with his license? Slawomir

[Devendra Badgujar]

Hi Slawomir This is a known issue that we have came across and a bug ticket has been filed ( 367451 ) for that. I will check with the developers for the update on this and will let you know soon. Please go through this post double click on .scdoc 2020R2 - Questions - Ansys Discovery Forum and see if it solves the issue. Regards.

[Devendra Badgujar]

Hi Slawomir

The registry key value should be set to the following:

"C:Program FilesANSYS Incv195scdmspaceclaim.exe" "%1" "/USERUNNINGSPACECLAIM=true" /UseLicenseMode=true

/UseLicenseMode=true is necessary to make Discovery SpaceClaim look for the subscription license.  Without that set it will look for a floating license, which is why they get the error in the image you submitted.

Please let me know if this resolves your issue.

[Slawomir Lagowski]

Hi Devendra Badgujar 

Customer just changed registry key, restart Windows and still same problem.

He changed following key: "C:Program FilesANSYS Incv212scdmspaceclaim.exe" "%1" "/USERUNNINGSPACECLAIM=true" /UseLicenseMode=true

[Devendra Badgujar]

Hi Slawomir

Please can you send the SpaceClaim log from '%APPDATA%SpaceClaimLog files' and the Ansys license log from %TMP%.ansys of the customer on ansys-discovery-support@ansys.com.

[Devendra Badgujar]

Hi Slawomir

I am checking with the development team for more information on this, I will update you as I hear from them about this issue.

Regards.