Learning Forum

[sam]

Cannot start SpaceClaim all of a sudden.

When I run the main program, it sits on the splash screen for ages, then pops up a login screen. Logging in with my account details, it then hangs for a while then shows these messages.

It worked fine the other day, just seemingly stopped working.

 

[Devendra Badgujar]

Hello Sam Whitney

Can you please go through the Troubleshooting document, especially the point 5A and let me know if it helps.

Regards.

[sam]

Hi Devendra,

Ping is fine, I think Ansys have setup my license incorrectly.

I started SpaceClaim in View Only mode and it said my support contract had expired, it's about a year since I purchased a perpetual license.

So it looks like they mistakenly set that up as 12 months and it has now (a little ungracefully...) expired and not allowing SpaceClaim to start. Leaving me a bit stuffed at the moment.

 

Pinging sc-fnoweb.flexnetoperations.com [64.14.29.39] with 32 bytes of data:
Reply from 64.14.29.39: bytes=32 time=160ms TTL=128
Reply from 64.14.29.39: bytes=32 time=148ms TTL=128
Reply from 64.14.29.39: bytes=32 time=148ms TTL=128
Reply from 64.14.29.39: bytes=32 time=148ms TTL=128

Ping statistics for 64.14.29.39:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 148ms, Maximum = 160ms, Average = 151ms

[sam]

It's starting up now, I am guessing the email I sent to the UK office got it sorted. Thanks for replying :-)

[sam]

It's gone back to not starting up again, so at present, I cannot use SpaceClaim...