Learning Forum

[ahadizad]

I am trying to run a simulation on a cluster outside of my institute.

However it keeps giving me the following error:

ANSYS LICENSE MANAGER ERROR:Failover feature 'CFD Solver - Level 2' is not available.

Request name cfd_solve_level2 does not exist in the licensing pool.

I have used this with a cluster within our university and it worked well.

[Rob]

Where is the other cluster getting it's licence from?

[ahadizad]

Hello Rob Both of these clusters within or outside of the institute are getting their licenses from our local license server in the lab.
The only difference they have is the second one should pass through the university firewall, too. the one I am having problem with is the Niagara.

[Rob]

can confirm, but I suspect the firewall is blocking the licence manager. You might need IT to do something.

[ahadizad]

Our IT says that they are not blocking Niagara and we ran a test to confirm that too.
Niagara support team is asking me if this error means that I am using a feature which is not supported by my purchased license.
But as I know this is them same job I ran repeatedly.

Thanks,

[George Karnos]

I am in agreement with Rob...
Verify that all firewalls have incoming and outgoing exceptions for ports 1055, 2325 and whatever port the ansyslmd daemon is running on.
We recommend editing the VEDOR line in the license file on the server:
From
VENDOR ansyslmd
to
VENOR ansyslmd PORT=1056
This will set the ansyslmd to use a static port of 1056
so then the ports needed exceptions would be: 1055, 1056, 2325

[ahadizad]

hello geo I did the same and the problem still stands.

[George Karnos]

Can you ping the license sever from all nodes of the cluster having the issue?
What happens if you perform a license status from the cluster?

[George Karnos]

Can you telnet to each port of the license server from the cluster node?
If not, I believe it still may be firewall related.
Also, make sure that you vcan ping the license server by the hostname in the license file. and that it is the same hostname used in the server specification on the cluster machines