Learning Forum

[Amal85]

Hi ,

I have encountered this error after installing 2021 R2 version. Any idea how to solve this error?

[Oscar Rocha]

Hello
do you have any old version installed on your Client machine ? can you try to uninstall and reinstall it ? Don't forget to make sure theC:\Program Files\AnsysEM\AnsysEM2x.x is completely deleted.
Thanks.

[Amal85]

Thank you for your reply.
Yes, I have the 2019 version and want to upgrade to the 2021 version. Should I uninstall the old version first and reinstall the new version? Is the step correct?

[Oscar Rocha]

Yes please, try to uninstall release 2019 and 2021 and then delete the folders of the installations. And to finish, reinstall only release 2021 and let me know if it works fine.

[Bhosseini98]

Hello
I install the Ansys electronic desktop in my PC and during the installation process I faced with configure this machine .exe failed with error code 259 that caused my installation be incompleted ....
Can you help me ?
What should I do ?
please help me...

[Amal85]

Hi I add this setting in the environment variableANSYS_EM_DONOT_PRELOAD_3DDRIVER_DLL=1.
It works in my case.