Ansys License Manager 2021 R2 new license file

- August 17, 2021 at 1:32 pm
  
  admin
  Subscriber
  
  We are trying to install the new license. It kept failing to start the license server.
  Then after reading the information from the following URL, we upgraded our
  Ansys License Manager 2021 R2. But we are still not able to use this new license file.
  The error it is giving is not that useful.
  > ansyslmd exited with status 27 (No features to serve)
  > 13:51:11 (lmgrd) ansyslmd daemon found no features. Please correct
  > 13:51:11 (lmgrd) license file and re-start daemons.
  BUT, The license manager works fine with the old license.
  https://download.ansys.com/-/media/customerportal/getting-started/2021-r1-licensing-updates-academic.pdf
  Thanks,
  anu
- August 20, 2021 at 1:17 pm
  
  ANSYS_MMadore
  Forum Moderator
  
  What is your Ansys Customer Number?
- August 20, 2021 at 4:50 pm
  
  admin
  Subscriber
  
  Here yo go:
  California Institute of Technology (601379) California Institute of Technology (668646)
- August 23, 2021 at 11:42 pm
  
  Waled Raban
  Ansys Employee
  
  Solution Summary: We removed the extra \ inside the INCREMENT lines that were corrupting the key and causing the License Manager to fail. This is because the license key generator issued the key with these extra \, there was some corruption on the generator. Once we removed the extra \ and saved the file, added through License Manager it worked.